Refund Policy
How subscription, setup and service-credit requests are reviewed.
Effective August 4, 2026Subscription payments
A subscription reserves access to NextPay for the purchased term. Refund requests should be submitted within seven days of payment and before production verification has been used. Approved refunds may exclude payment-provider charges and work already delivered.
Activated service
After a merchant integration is activated or production transactions have been verified, prepaid subscription fees are generally non-refundable. Account suspension resulting from prohibited use, unsafe configuration or a breach of the Merchant Agreement is not eligible for a refund.
Setup and custom work
Installation, migration, provider integration and other custom-development fees cover work performed and are non-refundable once that work begins, except where NextPay agrees otherwise in writing.
Service interruptions
If a substantial NextPay-controlled outage prevents use of the paid service, the merchant may request a reasonable service extension or account credit. External bank, mobile-money, hosting, Telegram, DHru or internet outages do not automatically qualify.
How to request review
Send the merchant business name, payment date, subscription term, transaction reference and reason for the request. Approved refunds are returned through an agreed available method after identity and ownership checks.
Contact
Questions may be sent to surafel1231@gmail.com or Telegram @surafelnardos.